Privacy Policy

Last Updated: April 3, 2025

At A+ Plumbing Professionals, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.aplusplumbingprofessionals.com, contact us, or use our plumbing services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use our services or website.

1. Information We Collect

We collect information that you provide directly to us and information collected automatically when you interact with our website or services. The types of information we may collect include:

• Personal Information: When you request plumbing services or billing, we collect your name, phone number, and address to schedule on-site services and process payments. If you opt in to receive text message communications, we will collect your phone number and verbal consent to send you messages related to your services, as described in Section 11 (Text Message Communications).
• Website Usage Data: We use Google Analytics to collect anonymized data about how you interact with our website, such as your IP address, browser type, pages visited, and time spent on the site. This helps us improve our website and services.
• Communication Data: If you contact us via phone, email, or our website’s contact form, we may retain records of those communications.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and perform plumbing services at your location.
• To process payments and send invoices for services rendered.
• To communicate with you about your service requests, appointments, or inquiries, including via text messages if you have opted in (see Section 11).
• To improve our website and services through analytics and usage trends (via Google Analytics).
• To comply with legal obligations or protect our legal rights.

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors or Google Analytics) who assist us in operating our business, provided they agree to keep your information confidential.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect the safety, rights, or property of A+ Plumbing Professionals or others.

4. Cookies and Tracking Technologies

Our website uses Google Analytics, which employs cookies and similar technologies to collect data about your browsing behavior. Cookies are small files stored on your device that help us understand how you use our site. You can manage or disable cookies through your browser settings, but this may affect your experience on our website. For more information on how Google uses this data, please review Google’s Privacy Policy.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

You have the following options regarding your personal information:

• Access or Update: You may request access to or updates to the personal information we hold about you by contacting us.
• Opt-Out: You may opt out of communications, including text messages, by following the unsubscribe instructions in those messages (e.g., texting STOP or clicking an unsubscribe link where available) or contacting us directly. See Section 11 for more details on opting out of text messages.
• Cookies: You can adjust your browser settings to refuse cookies.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy (e.g., to provide services, process payments, or comply with legal obligations), unless a longer retention period is required by law.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our services and website are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Text Message Communications

At A+ Plumbing Professionals, we may use text messages to enhance our communication with you. These messages may include information about scheduling jobs, job details or status updates, service-related information (e.g., service address or pictures), promotions, or review requests. Participation in text message communications is optional and requires your explicit consent.

• Verbal Opt-In Process: A+ Plumbing Professionals will collect opt-in verbally from our customers. You may opt in to receive text messages either in person at our physical location or over a phone call if you contact us. When you are registered for the first time, our trained staff will ask you to provide your phone number and whether you would like to receive text messages for scheduling, job details, updates, promotions, or review requests. You will be verbally informed that "Message and data rates may apply," "Message frequency may vary," and you can "text HELP for support or more information and STOP to unsubscribe at any time and no further messages will be sent." You will also be informed that your information will not be shared with third parties.
• Consent via Contact Form: By submitting our contact form and signing up for texts, you consent to receive text messages from A+ Plumbing Professionals at the number provided, including messages sent by autodialer, per our Privacy Policy. Consent is not a condition of purchase. Message and data rates may apply. Message frequency varies. You may unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available), and no further messages will be sent. Reply HELP for help.
• Use and Sharing: Text messages will only be used for the purposes you have opted into (e.g., job scheduling, updates, promotions). Your phone number and consent information will not be shared with third parties, except as necessary with service providers who facilitate these communications and are bound by confidentiality agreements (see Section 3).

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

A+ Plumbing Professionals
322 Gunnery Rd. S. Unit E
Lehigh Acres, FL 33973
239-303-3333